Interactive Voice Response Systems (IVRS)
TECH Interactive Voice Response System (IVRS) is a technology which allows incoming callers to navigate a phone system before talking to a human operator.
TECH IVRS is an automated telephony system that interacts with callers, gathers information an router calls to the appropriate recipients.
- 1. Increase customer service efficiency.
- 2. Reduce operational costs.
- 3. Increase professionalism.
- 4. Increase customer satisfaction.
- 5. Better relationship with customer.
- 6. Creates better company image.
- 7. Increases production / sales hence larger profits.